Shipping policy

Shipping Rates

North Island (NZ): $10

South Island (NZ): $12

Rural (NZ): $15

Australia: $20

Processing & Delivery

Orders are processed within 1-3 business days. Estimated delivery times:

North Island: 1-3 days

South Island: 2-5 days

Rural NZ: 1-5 days

Australia: 5-10 days

*Delays may occur due to demand, holidays, or courier issues.

Tracking & Address Accuracy

You’ll receive a tracking link once your order is shipped. Please ensure your address is correct Hiwa & Awa Co. is not responsible for lost or delayed deliveries due to incorrect details.

International Shipping

We currently ship to New Zealand & Australia only. Contact us for other locations.

Lost or Delayed Packages

If your order is delayed, email us at Hiwaandawaco@gmail.com with your order number, and we’ll assist.

Returns & Exchanges

Shipping fees are non-refundable. See our Returns Policy for details.